Dispatching

1. We ship most of the items next day if the order is placed before noon else order will be shipped day after.

2. Standard shipping within the U.S. takes 3–7 business days.

3. Please ensure your shipping address is correct, as we are not responsible for packages delivered to incorrect addresses.

4. Tracking number will be generated and shared with you as soon as the items are shipped.

5. You can track your ordered items through currier / dispatching website.

6. Delays may occur during peak seasons or due to unforeseen circumstances (e.g., weather, customs).

7. If your goods arrives damaged or is lost in transit, please contact us (boutiqueppams@gmail.com) within 7 days of delivery.

Returns

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

1. The goods were purchased in the last 30 days

2. The goods must be in the same conditions that you received it

3. The goods are in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. Several

Returning Goods

1. You are responsible for the cost and risk of returning the goods to us.

2. You can email to us (boutiqueppams@gmail.com) for the returning address.

3. It is always recommended to use trackable shipping service to track the returned items.

4. We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service.

5. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Refunds

1. If shipped product is damaged or defective then we definitely will refund or exchange the goods.

2. Refunds are processed once we receive and inspect the returned goods to ensure it meets our return criteria. Refund processed and applied to your credit card or original method of payment at earliest.

3. If approved, your refund will be issued to your original payment method within 5–7 business days and communication will be sent through email.

4. Shipping charges are non-refundable unless the return is due to a defect or shipping error on our part.

5. We do not offer refunds on sales items.

6. We are one email away in case you have any issue and we will do our best to resolve the issue at earliest.

7. In case of missing or late refund, please check your bank or credit card company to make sure delay is not from them followed by contact us through email (boutiqueppams@gmail.com)

Exchanges

1. Exchanges will be provided if the origiinal product is damanged or defective.

2. We offer exchanges for goods within 14 days of delivery.

3. Customers are responsible for the shipping cost of returning the original item unless it was defective or incorrect or damaged.

4. Exchanges are subject to product availability and will be processed once we receive the returned goods

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail boutiqueppams@gmail.com